Statement Regarding Covid-19

Dear Service users, families and friends,

The UK is now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.

Keeping residents and our staff safe is SLW Limited’s number one priority at this time and as a preventable measure and after much consideration, we have made the decision to restrict ALL visitors to all SLW Limited’s services from 18th March 2020 and advise relatives and friends not to visit, unless this is absolutely necessary in the event of an emergency. Reducing the number of visits to the homes will mitigate the risks that our vulnerable residents are exposed to.

We have not taken this decision lightly, and appreciate that this may cause some discomfort, but feel that this is a necessary step to take in light of the current environment. If you feel it is absolutely necessary to visit then we ask you to please contact the home in advance to ensure that the appropriate precautionary measures are taken to limit any potential risks to the residents, please be aware that we may not be able to allow access. Special visiting arrangements and precautions can be put in place by the homes management team where people are receiving end of life care.

The homes have cordless phones so you can call to speak to your family member. Please contact the home for further details on this.

In addition, we are restricting visits from the local community and external entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made and will be sure that only visitors who are not displaying symptoms come in and that they wash their hands on entering.

We will as a matter of precaution ask you to have your temperature taken by a staff member when you arrive for your visit. If your temperature is of 37.8 degrees centigrade or higher we will advise you not to enter our homes. This is for the safety of all those living here.

We would really appreciate your support with these measures and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents and patients safe and that our staff are supported to continue to deliver great care. In the unfortunate situation that we do have a case in one of our homes we will need to stop all visiting completely and will inform you accordingly.

If you have any questions please do not hesitate to contact your General Manager Helen Featherstone email: or myself

Thank you in advance for your patience and co-operation.

Best Wishes

Linda Ann Wrout

Managing Director

*Please note that the media are reporting that some care homes have banned visitors. If we were to ban visitors, we would be in breach of the health and Social Care Act and The Care Act. Please note that this action would only be taken if the Government directed this.

Delay Phase:

Information for your wellbeing:

  • You should stay at home (self-isolate) for 7-days from the onset of symptoms following the current advice
  • If you have serious symptoms and you cannot manage at home you should use NHS 111 online
  • After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine
  • If you have not had any signs of improvement after 7 days and have not already sought medical advice, you should use NHS 111 online before they leave their home or let visitors in
  • Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days
    • *you should only call NHS 111 if you cannot access NHS 111 online

NHS 111 up to date information can be found on


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